Forty-Three Examples of NFPs and Charities Using Artificial Intelligence

From our friends at the Institute of Community Directors Australia, some wonderful examples of charities rapidly adopting artificial intelligence (AI) to advance their missions – using it to build chatbots that provide trusted information to connect people to support, personalise education, improve health care, streamline fundraising and administration, and analyse data at scale to power research, monitoring and advocacy. From the Alcohol and Drug Foundation’s “Dib” bot to BaptistCare’s use of Microsoft Copilot, Clean Up Australia’s AI-driven litter analysis and Citizens Advice UK’s AI assistant “Caddy”, organisations are also beginning to experiment with “Agentic AI”, where AI agents can act on their behalf. 43 inspiring examples that show how the sector is already putting these tools to work.

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