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In many organisations, good employees often maintain a calm, composed demeanor, which can hinder leaders trying to foster engagement and enthusiasm.

As you transition to a managerial role, embrace emotion instead of avoiding it. Before key conversations, ask yourself: What emotional takeaway do I want to impart? Whether it’s excitement, seriousness, or fun, you need to express that emotion. Ensure your words align with the feelings you want to convey, use straightforward terms that reflect the tone you aim to set.

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Olivia Mitchell