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The COVID-19 pandemic reshaped the workplace, introducing remote and hybrid work, but also causing disengagement, mental health issues, and organisational disruption.

Employee detachment is high, and respect in the workplace has declined, especially for those forced back on-site. While AI and strong leadership offer potential improvements, managers play a critical role in fostering productivity and maintaining a positive, customer-focused culture in this evolving work environment.

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Olivia Mitchell