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Middle managers often feel pressured to appear knowledgeable, even when they don’t have all the answers. However, embracing the phrase “I don’t know” can be a powerful leadership tool. Simon Sinek, highlights how admitting uncertainty fosters trust, creates learning opportunities, and reduces stress. By acknowledging gaps in knowledge and committing to finding answers, managers model vulnerability and encourage psychological safety within their teams. This approach leads to better decision-making, innovation, and a more collaborative, supportive work environment, ultimately benefiting both managers and their teams.

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Olivia Mitchell