When is workplace chat ‘just gossip’ & when is it ‘sharing information’?

Workplace gossip is subjective, often seen as both a reliable and unreliable source of information. Managers face dilemmas when acting on gossip, especially in sensitive situations like harassment claims, where ignoring or acting on it can lead to consequences. To manage gossip, leaders should focus on understanding its functions, such as reducing uncertainty or highlighting antisocial behavior, and address these issues through transparency and open communication, rather than formalising gossip. This approach helps mitigate gossip’s negative impact by addressing underlying behaviors.

READ MORE HERE